dozen | rugs

dozen | rugs terms and conditions

Welcome to dozen | rugs ! These Terms and Conditions govern your use of our website and services. By accessing or purchasing from dozen | rugs , you agree to abide by these terms. Please read them carefully before proceeding.

1. General Terms

By using this website, you confirm that you are at least 18 years old or have the legal capacity to enter into agreements.

We reserve the right to modify these Terms and Conditions at any time. Updates will be posted on this page, and continued use of our site constitutes acceptance of any changes.

2. Orders & Payment

All prices listed are in USD and subject to applicable taxes and shipping fees.

We accept major credit cards, PayPal, and other listed payment methods at checkout.

Orders are confirmed only upon receipt of full payment.

dozen | rugs reserves the right to cancel any order at our discretion, in which case a full refund will be issued.

3. Shipping & Delivery

We aim to process and ship all orders within 7 business days.

Shipping times vary depending on location. Estimated delivery dates will be provided at checkout.

dozen | rugs is not responsible for delays due to carriers, customs, or unforeseen circumstances.

Customers are responsible for ensuring accurate shipping details. Incorrect addresses may result in additional fees.

4. Returns & Refunds

We accept returns within 15 days of delivery if the item is unused and in its original condition.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds will be issued upon inspection of the returned item and may take up to 10 business days to process.

Sale items and custom orders are non-refundable.

5. Product Disclaimer

Each rug is handmade, meaning variations in color, size, and texture are expected and celebrated as part of their unique beauty.

Product images are for reference and may differ slightly from the actual product due to lighting and screen resolution.

6. Intellectual Property

All content, including text, images, logos, and designs, is the property of dozen | rugs and may not be used without permission.

Unauthorized use of our intellectual property may result in legal action.

7. Limitation of Liability

dozen | rugs is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

We strive to provide accurate information but cannot guarantee that all product descriptions, pricing, or content will be error-free.

8. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data.

9. Governing Law

These Terms and Conditions are governed by the laws of Utah. Any disputes shall be resolved in the courts of Utah.

*By using this website, you acknowledge that you have read and understood these

Terms and Conditions and agree to be bound by them.

If you have any questions regarding these terms, please contact us.

maxwell | rug - 2' 10" X 9' 2"

$700.00

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Frequently Asked Questions

At dozen | rugs , we know that buying a handmade rug is more than just a purchase—it’s an investment in quality, artistry, and history. To help guide you through the process, we’ve compiled answers to some of the most common questions we receive. If you need more details, feel free to reach out—we’re here to help!

What makes dozen | rugs unique?

dozen | rugs specializes in high-end, handwoven rugs curated with a passion for craftsmanship and authenticity. Each rug is carefully selected for its quality, artistry, and the story it tells.

Are your rugs handmade?

Yes! Every rug in our collection is handmade by skilled artisans who have perfected their craft over generations. This ensures that each piece is one-of-a-kind.

Do handmade rugs have imperfections?

Yes, and that’s what makes them special! Many artisans intentionally weave slight imperfections into their rugs as a signature of their work and a reminder that true beauty lies in uniqueness.

What sizes do your rugs come in?

Our collection includes a variety of sizes. You can filter by size on our website to find the perfect fit for your space.

How do I care for my rug?

Regular vacuuming, rotating every few months, and spot-cleaning with a mild detergent can help maintain your rug’s beauty. We also recommend professional cleaning for deeper maintenance.

Do you offer returns?

Yes, we accept returns within 15 days of delivery if the item is unused and in its original condition. Please refer to our Returns & Refunds policy for more details.

Can I request a custom rug?

Currently, we do not offer custom rug orders, but we’re always expanding our collection. Stay tuned for new arrivals!

How long does shipping take?

Shipping times vary based on your location. Estimated delivery times will be provided at checkout.

Do you ship internationally?

At this time, we primarily ship within the United States. If you are outside this area, please contact us to see if we can accommodate your order.

How do I know if a rug will fit my space?

We recommend measuring your space beforehand and using painter’s tape to outline the rug’s dimensions. Our product pages also provide detailed sizing information.