dozen | rugs

contact dozen | rugs

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dozen | rugs

We’d love to hear from you! Whether you have a question about our rugs, need assistance with an order, or just want to chat about home design, we’re here to help.

Frequently Asked Questions:

Have a question? Check out our FAQs for quick answers about shipping, returns, and rug care.

Wholesale & Trade Inquiries:

Interested in carrying our rugs or working with us on a design project? Send us an email with the subject “Wholesale Inquiry” or “Trade Inquiry,” and we’ll be in touch!

Returns & Exchanges:

If you need to return or exchange an item, visit our [Returns & Refunds Policy] page for detailed instructions.

If you have any questions regarding these terms, please contact us.

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maxwell | rug - 2' 10" X 9' 2"

$700.00

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dozen | rugs

Frequently Asked Questions

At dozen | rugs , we know that buying a handmade rug is more than just a purchase—it’s an investment in quality, artistry, and history. To help guide you through the process, we’ve compiled answers to some of the most common questions we receive. If you need more details, feel free to reach out—we’re here to help!

What makes dozen | rugs unique?

dozen | rugs specializes in high-end, handwoven rugs curated with a passion for craftsmanship and authenticity. Each rug is carefully selected for its quality, artistry, and the story it tells.

Are your rugs handmade?

Yes! Every rug in our collection is handmade by skilled artisans who have perfected their craft over generations. This ensures that each piece is one-of-a-kind.

Do handmade rugs have imperfections?

Yes, and that’s what makes them special! Many artisans intentionally weave slight imperfections into their rugs as a signature of their work and a reminder that true beauty lies in uniqueness.

What sizes do your rugs come in?

Our collection includes a variety of sizes. You can filter by size on our website to find the perfect fit for your space.

How do I care for my rug?

Regular vacuuming, rotating every few months, and spot-cleaning with a mild detergent can help maintain your rug’s beauty. We also recommend professional cleaning for deeper maintenance.

Do you offer returns?

Yes, we accept returns within 15 days of delivery if the item is unused and in its original condition. Please refer to our Returns & Refunds policy for more details.

Can I request a custom rug?

Currently, we do not offer custom rug orders, but we’re always expanding our collection. Stay tuned for new arrivals!

How long does shipping take?

Shipping times vary based on your location. Estimated delivery times will be provided at checkout.

Do you ship internationally?

At this time, we primarily ship within the United States. If you are outside this area, please contact us to see if we can accommodate your order.

How do I know if a rug will fit my space?

We recommend measuring your space beforehand and using painter’s tape to outline the rug’s dimensions. Our product pages also provide detailed sizing information.